Frequently Asked Questions
Contact us immediately by phone or email; explain damage and we will handle immediately to your satisfaction!
Poly furniture is made from High Density Polyethylene (HDPE), a recyclable plastic that never needs to be painted or stained. It will not rot or splinter, and it contains an added UV protective agent to resist fading. Poly furniture is not affected by most corrosive substances, and will not promote bacterial growth. To maintain the beauty of your furniture clean it regularly with nonabrasive soap and water. While most colors need to be cleaned a few times per year using soap and water, certain colors such as white, (but not limited to this color) need to be cleaned more frequently in order to maintain its original beauty. In extreme situations and with colors such as White, spray the furniture thoroughly with a nonabrasive cleaner then scrub the furniture using a soft bristle brush and rinse off with warm, clean water. If needed, spray the furniture with nonabrasive cleaner and wash it using a high pressure washer. Do not place the tip of your pressure washer closer than 8”-12” from the furniture or it will tear into the material. Do not place flower pots or any items on furniture that will leave stains. Do not place hot items directly onto furniture to avoid melting. All fasteners on furniture manufactured by Berlin Gardens are stainless steel with most fasteners being AllochromeTM Stainless Steel. AllochromeTM Stainless Steel is a coated stainless steel and one of the most corrosive resistant fasteners on the market. However, in extreme conditions such as coastal areas, while AllochromeTM Stainless Steel will be less likely to rust, it is still recommended to regularly rinse it with fresh water to ensure the longevity of your furniture and fasteners. If properly cared for, you will be able to relax in your fine piece of poly furniture for many years!
The furniture can be shipped directly from the manufacturing facility in Berlin, Ohio. We would be glad to answer any purchasing, shipment or furniture assembly questions that you may have. We will support you along the path from ordering thru assembly.
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POLYETHYLENE OUTDOOR FURNITURE TWENTY (20) YEAR LIMITED WARRANTY (RESIDENTIAL) FIVE (5) YEAR LIMITED WARRANTY (COMMERCIAL) Berlin Gardens, LLC (“Berlin Gardens”) warrants to the original purchaser that its polyethylene outdoor furniture products will be free of original defects in workmanship and materials for a period of twenty (20) years of residential use or five (5) years of commercial use starting on the date of purchase. At its option, Berlin Gardens will repair or replace this product without charge for materials and labor, providing our inspection indicates that an original defect exists. Should Berlin Gardens choose to replace the product, and the product is no longer available at the time warranty service is required, a substitution of similar performance and equal or greater value will be made. Polyethylene is a synthetic product and may scratch or fade slightly when exposed to sunlight or stain after prolonged contact with other substances. Some expansion and contraction is to be expected due to extreme changes in humidity and temperature. The foregoing shall not be considered defects in materials or workmanship and are not covered under this warranty. Stainless steel fasteners are warranted not to fail structurally for the applicable warranty period. Swivels are warranted not to fail structurally for five (5) years of residential use or two (2) years of commercial use. Stainless steel may rust in certain extreme conditions (such as coastal areas) if not maintained. This warranty does not cover rusting fasteners or structural failure due to rusting fasteners, damage caused by unauthorized service or repair, alteration of this product, abuse or misuse, normal wear and tear on materials, or any attempt to use the product in a manner or for a purpose other than for which it is customarily intended. This warranty also does not cover scratching or chipping of polyethylene; however, this warranty shall not limit any warranties made by the manufacturer for such items which may extend to you. Cushions are warranted to be free of original defects in workmanship and material for a period of one (1) year of residential use and are not warranted for commercial use. Compression of cushions shall not be considered a defect in materials and workmanship and are not covered under this warranty. To file a warranty claim please contact your local dealer or Berlin Gardens LLC at: Berlin Gardens, LLC P.O. Box 446 Berlin, Ohio 44610 Phone: (800) 593-3411 Email: firstname.lastname@example.org